Shipping Policy

All orders will be shipped within 24 hours after the order is placed and payment is successfully completed. We use Courier Post standard tracked service at your cost.

Courier Post parcels are normally delivered overnight. Our next-day delivery service is not available on weekends and public holidays or for rural deliveries. For rural deliveries you should allow 3 working days.

If you require your delivery for a Saturday you can contact us and request this for an additional fee. The Saturday delivery service is not available for rural deliveries.

Any delivery date given by us will be only an estimate of the time we will try to meet, and we will not be liable for any costs, loss, damages, charges, or other expenses caused by late delivery.

If your parcel hasn't arrived within the expected time frame, please contact us immediately as it is much easier to find lost or missing parcels within a few days of sending them than several weeks later.

 

Refund Policy

 

Return and Exchange Information

We are happy to accomodate exchanges & returns within 180 days of placing your order. We will only exchange or refund extensions that have not be opened, worn or tampered with. 

Please note: All clearance stock is final sale & unable to be returned or exchanged.

Exchanges, Refunds or Store Credit

Once we have received your extensions back, and have confirmed that they are in acceptable condition, you can choose to exchange them or receive a refund (minus shipping costs)

For orders made using Afterpay or Laybuy, will incur a 5% Restocking fee. Any payments will be refunded and any scheduled payments will be cancelled. Usually these financial institutions take around 3-5 Business days to process, however, it may take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us.

Shipping Costs

Customers wishing to return their set will be responsible for all shipping costs. We will deduct the shipping cost incurred by Andrew Mae off your refund. 

If you are exchanging your order, you will be required to pay standard shipping fee of $8 NZD to cover the shipping costs. 

Faulty/Broken/Damaged Products

If the products received are believed to be faulty/broken/damaged, please send them back to Andrew Mae for inspection. Upon inspection, if the products are indeed not of acceptable quality, we will reimburse for the return shipping fee, along with the exchange shipping fee (if applicable). If the customer chooses a refund, the refund amount will be processed in 3-5 business days. 

However, if products are not broken, damaged or faulty, the return shipping fee cannot be reimbursed by Andrew Mae and refunds/exchanges will not be processed until the cost of shipping products back to customers are paid. Andrew Mae cannot refund/exchange opened products that are in good condition due to hygiene reasons.